Service level agreement - Revision history

imported>Doug Williamson: Layout.

2016-05-18T14:56:45Z

Layout.

← Older revision		Revision as of 14:56, 18 May 2016
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	(SLA).		(SLA).

	#An SLA formalises the relationship between a bank's customer and its bank, by covering the minimum standards of service expected by the customer - including key performance indicators (KPIs) - and agreed to by the bank.		1.
	#SLAs are also used between one bank and another. For example, where a bank provides services to its own customers indirectly, through a correspondent bank.
	#More generally, any similar agreement between a customer and a service provider.		An SLA formalises the relationship between a bank's customer and its bank, by covering the minimum standards of service expected by the customer - including key performance indicators (KPIs) - and agreed to by the bank.


			2.

			SLAs are also used between one bank and another. For example, where a bank provides services to its own customers indirectly, through a correspondent bank.


			3.

			More generally, any similar agreement between a customer and a service provider.

imported>Doug Williamson: Add link.

2016-04-05T14:11:02Z

Add link.

← Older revision		Revision as of 14:11, 5 April 2016
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	* [[Correspondent banking]]		* [[Correspondent banking]]
	* [[Key performance indicator]]		* [[Key performance indicator]]
			* [[QA]]
	* [[Report card]]		* [[Report card]]
	* [[SLA partner banking]]		* [[SLA partner banking]]

	[[Category:Compliance_and_audit]]		[[Category:Compliance_and_audit]]

imported>Doug Williamson: Punctuation.

2016-04-05T12:34:15Z

Punctuation.

← Older revision		Revision as of 12:34, 5 April 2016
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	(SLA).		(SLA).

	#An SLA formalises the relationship between a bank's customer and its bank, by covering the minimum standards of service expected by the customer, including key performance indicators (KPIs) and agreed to by the bank.		#An SLA formalises the relationship between a bank's customer and its bank, by covering the minimum standards of service expected by the customer - including key performance indicators (KPIs) - and agreed to by the bank.
	#SLAs are also used between one bank and another. For example, where a bank provides services to its own customers indirectly, through a correspondent bank.		#SLAs are also used between one bank and another. For example, where a bank provides services to its own customers indirectly, through a correspondent bank.
	#More generally, any similar agreement between a customer and a service provider.		#More generally, any similar agreement between a customer and a service provider.

imported>Doug Williamson: Punctuation.

2016-04-05T12:33:42Z

Punctuation.

← Older revision		Revision as of 12:33, 5 April 2016
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	(SLA).		(SLA).

	#An SLA formalises the relationship between a bank customer and its bank, by covering the minimum standards of service expected by the customer, including key performance indicators (KPIs) and agreed to by the bank.		#An SLA formalises the relationship between a bank's customer and its bank, by covering the minimum standards of service expected by the customer, including key performance indicators (KPIs) and agreed to by the bank.
	#SLAs are also used between one bank and another. For example, where a bank provides services to its own customers indirectly, through a correspondent bank.		#SLAs are also used between one bank and another. For example, where a bank provides services to its own customers indirectly, through a correspondent bank.
	#More generally, any similar agreement between a customer and a service provider.		#More generally, any similar agreement between a customer and a service provider.

imported>Doug Williamson: Add link and condense the first definition to exclude the third.

2016-04-05T12:29:51Z

Add link and condense the first definition to exclude the third.

← Older revision		Revision as of 12:29, 5 April 2016
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	(SLA).		(SLA).

	#~~The~~ SLA formalises the relationship between a ~~company~~ and its ~~service providers (for example banks)~~, by covering the minimum standards of service expected by the ~~company~~, including key performance indicators (KPIs) and agreed to by the ~~service provider~~.		#An SLA formalises the relationship between a bank customer and its bank, by covering the minimum standards of service expected by the customer, including key performance indicators (KPIs) and agreed to by the bank.
	#SLAs are also used between one bank and another. For example, where a bank provides services to its own customers indirectly, through a correspondent bank.		#SLAs are also used between one bank and another. For example, where a bank provides services to its own customers indirectly, through a correspondent bank.
	#More generally, any similar agreement between a customer and a service provider.		#More generally, any similar agreement between a customer and a service provider.
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	* [[Alliance bank]]		* [[Alliance bank]]
	* [[Correspondent banking]]		* [[Correspondent banking]]
			* [[Key performance indicator]]
	* [[Report card]]		* [[Report card]]
	* [[SLA partner banking]]		* [[SLA partner banking]]

	[[Category:Compliance_and_audit]]		[[Category:Compliance_and_audit]]

imported>Doug Williamson: Add link.

2016-04-05T12:25:30Z

Add link.

← Older revision		Revision as of 12:25, 5 April 2016
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	== See also ==		== See also ==
			* [[Alliance bank]]
	* [[Correspondent banking]]		* [[Correspondent banking]]
	* [[Report card]]		* [[Report card]]

imported>Doug Williamson: Expand and add link.

2016-04-05T12:10:13Z

Expand and add link.

← Older revision		Revision as of 12:10, 5 April 2016
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	#The SLA formalises the relationship between a company and its service providers (for example banks), by covering the minimum standards of service expected by the company, including key performance indicators (KPIs) and agreed to by the service provider.		#The SLA formalises the relationship between a company and its service providers (for example banks), by covering the minimum standards of service expected by the company, including key performance indicators (KPIs) and agreed to by the service provider.
			#SLAs are also used between one bank and another. For example, where a bank provides services to its own customers indirectly, through a correspondent bank.
	#More generally, any similar agreement between a customer and a service provider.		#More generally, any similar agreement between a customer and a service provider.


	== See also ==		== See also ==
			* [[Correspondent banking]]
	* [[Report card]]		* [[Report card]]
	* [[SLA partner banking]]		* [[SLA partner banking]]

	[[Category:Compliance_and_audit]]		[[Category:Compliance_and_audit]]

imported>Doug Williamson: Layout & add link.

2016-04-05T12:02:13Z

Layout & add link.

← Older revision		Revision as of 12:02, 5 April 2016
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	(SLA).		(SLA).

	1.		#The SLA formalises the relationship between a company and its service providers (for example banks), by covering the minimum standards of service expected by the company, including key performance indicators (KPIs) and agreed to by the service provider.
			#More generally, any similar agreement between a customer and a service provider.
	The SLA formalises the relationship between a company and its service providers (for example banks), by covering the minimum standards of service expected by the company, including key performance indicators (KPIs) and agreed to by the service provider.


	2. More generally, any similar agreement between a customer and a service provider.


	== See also ==		== See also ==
	* [[Report card]]		* [[Report card]]
			* [[SLA partner banking]]

	[[Category:Compliance_and_audit]]		[[Category:Compliance_and_audit]]

imported>Doug Williamson: Category added 9/10/13

2013-10-09T09:47:09Z

Category added 9/10/13

← Older revision		Revision as of 09:47, 9 October 2013
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	== See also ==		== See also ==
	* [[Report card]]		* [[Report card]]

			[[Category:Compliance_and_audit]]

imported>Doug Williamson: Spacing 20/8/13

2013-08-20T11:15:12Z

Spacing 20/8/13

← Older revision		Revision as of 11:15, 20 August 2013
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	(SLA). 1. The SLA formalises the relationship between a company and its service providers (for example banks), by covering the minimum standards of service expected by the company, including key performance indicators (KPIs) and agreed to by the service provider.		(SLA).

			1.

			The SLA formalises the relationship between a company and its service providers (for example banks), by covering the minimum standards of service expected by the company, including key performance indicators (KPIs) and agreed to by the service provider.


	2. More generally, any similar agreement between a customer and a service provider.		2. More generally, any similar agreement between a customer and a service provider.


	== See also ==		== See also ==
	* [[Report card]]		* [[Report card]]