Net promoter score: Difference between revisions
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imported>Doug Williamson (Create page - source - Wikipedia - https://en.wikipedia.org/wiki/Net_promoter_score) |
imported>Doug Williamson (Mend link.) |
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* [[Key performance indicator]] | * [[Key performance indicator]] | ||
* [[Performance]] | * [[Performance]] | ||
* [[Rank]] | |||
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* [[Ratings]] | |||
* [[Report card]] | * [[Report card]] | ||
* [[Service level agreement]] | * [[Service level agreement]] | ||
Latest revision as of 21:05, 19 May 2022
(NPS).
A measure of performance and quality.
It is generally calculated by asking customers to rate the likelihood that they would recommend a service or product to a friend or colleague, for example on a scale of 1 to 10.
