Service level agreement: Difference between revisions
From ACT Wiki
Jump to navigationJump to search
imported>Doug Williamson (Add link.) |
imported>Doug Williamson (Add link and condense the first definition to exclude the third.) |
||
| Line 1: | Line 1: | ||
(SLA). | (SLA). | ||
# | #An SLA formalises the relationship between a bank customer and its bank, by covering the minimum standards of service expected by the customer, including key performance indicators (KPIs) and agreed to by the bank. | ||
#SLAs are also used between one bank and another. For example, where a bank provides services to its own customers indirectly, through a correspondent bank. | #SLAs are also used between one bank and another. For example, where a bank provides services to its own customers indirectly, through a correspondent bank. | ||
#More generally, any similar agreement between a customer and a service provider. | #More generally, any similar agreement between a customer and a service provider. | ||
| Line 9: | Line 9: | ||
* [[Alliance bank]] | * [[Alliance bank]] | ||
* [[Correspondent banking]] | * [[Correspondent banking]] | ||
* [[Key performance indicator]] | |||
* [[Report card]] | * [[Report card]] | ||
* [[SLA partner banking]] | * [[SLA partner banking]] | ||
[[Category:Compliance_and_audit]] | [[Category:Compliance_and_audit]] | ||
Revision as of 12:29, 5 April 2016
(SLA).
- An SLA formalises the relationship between a bank customer and its bank, by covering the minimum standards of service expected by the customer, including key performance indicators (KPIs) and agreed to by the bank.
- SLAs are also used between one bank and another. For example, where a bank provides services to its own customers indirectly, through a correspondent bank.
- More generally, any similar agreement between a customer and a service provider.
