Service level agreement: Difference between revisions
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imported>Doug Williamson (Punctuation.) |
imported>Doug Williamson (Punctuation.) |
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(SLA). | (SLA). | ||
#An SLA formalises the relationship between a bank's customer and its bank, by covering the minimum standards of service expected by the customer | #An SLA formalises the relationship between a bank's customer and its bank, by covering the minimum standards of service expected by the customer - including key performance indicators (KPIs) - and agreed to by the bank. | ||
#SLAs are also used between one bank and another. For example, where a bank provides services to its own customers indirectly, through a correspondent bank. | #SLAs are also used between one bank and another. For example, where a bank provides services to its own customers indirectly, through a correspondent bank. | ||
#More generally, any similar agreement between a customer and a service provider. | #More generally, any similar agreement between a customer and a service provider. | ||
Revision as of 12:34, 5 April 2016
(SLA).
- An SLA formalises the relationship between a bank's customer and its bank, by covering the minimum standards of service expected by the customer - including key performance indicators (KPIs) - and agreed to by the bank.
- SLAs are also used between one bank and another. For example, where a bank provides services to its own customers indirectly, through a correspondent bank.
- More generally, any similar agreement between a customer and a service provider.
