Relationship management

Relationship management refers to strategically:

• Building and developing connections internally between the people within organisations including for example the board, departmental teams.

• Building and developing connections externally between the business and, other organisations and customers, for example stakeholders, banks.

• Providing advice, information and support internally.

• Providing advice, information and support externally.

Relationship management - critical skills

The treasury team must be able to bring internal stakeholders together and to build relationships within different teams. They should be able to understand the business and provide the correct advice. They must also manage external relationships with bankers, credit rating agencies, the treasury network and other stakeholders. The ability to provide concise, clear information as well as to manage the different relationships with all stakeholders are both critical skills.

The Group Treasurer - An ACT guide to the first 100 days, page 10.

See also

• B2B
• B2B2C
• B2C
• Investor relations
• Relationship bank
• Relationship manager